Frequently Asked Questions
What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Shipping costs vary depending on the shipping destination and the number of items that you purchase. Here’s how we break down our shipping prices:
- Most items are $4.99 for one item + $1.99 per additional item
- Hoodies are $6.99 for one item + $1.99 per additional item
- Sweatshirts are $6.99 for one item + $1.99 per additional item
- Mugs are $5.99 for one item + $3.99 per additional item
- International shipping costs an additional $2.00
All prices are in USD.
The approximate shipping time accords to each country:
United Kingdom, United States, Canada, Australia: You can expect your package to arrive in 10-19 working days.
Others: 12-20 working days.
What is the status of my order?
We will provide the tracking number via your email.
When will my order be processed?
All orders are handled and shipped out from our many warehouses in US, Singapore, China,.. Please allow extra time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.